We pride ourselves on our ability to answer your questions in such a way that you don’t need Google to interpret them.
Seriously, one of the principles of our business is
“Talk like a human.”
We want you to know you can come to us with your questions and any source of confusion and we’ll help you through it.
That starts here with a list of the questions we hear most:
I have an accountant that handles my taxes each year. Do I also need a bookkeeper?
Yes. A bookkeeper handles more of the day-to-day tasks while a CPA or accountant handles more of the annual tasks pertaining to taxes. You can read more about this on our blog, “Bookkeeper vs. CPA: Defined”
How do I get the information to you that you’ll need to complete my bookkeeping like receipts or bank statements?
We use Google Drive to share and upload documents like expense receipts. There is a user-friendly app that you can install on your phone and it’s as easy as snapping a picture of the receipt and saving it to the correct monthly folder. Bank statements can also be uploaded to Drive or we can download them directly from the bank for you.
What bookkeeping software does Steadfast Bookkeeping use?
We recommend and prefer Quickbooks Online. All of our bookkeepers not only have extensive training in Quickbooks Online but they also work in it each and every day and we pride ourselves on being experts in this software.
Will I work with the same bookkeeper each month?
Yes! You will always have the same bookkeeper month after month. We want you and your bookkeeper to form a relationship from the start. You will be able to reach your bookkeeper via email or phone as needed.
How much do your services cost?
We create a custom option for each and every one of our clients based on your needs. We know that budgeting is important to you and we want to provide the highest value possible. Our All Aboard Full Service monthly bookkeeping starts at $350 per month and our Life Saver Monthly Consulting starts at just $150 per month. Our promise is always this: you’ll never pay for anything you don’t need.
Am I committed to a contract or length of time when I start with your bookkeeping services?
No. While we do ask you sign an agreement just agreeing to the services and terms of payment, we do not lock you into a certain amount of time. We just kindly ask that if you decide to stop your services at any point, you give us a 30 day notice.
How do I pay for my services?
If you are receiving a one time service we will send you an invoice that can be paid online via a direct bank draft or any major credit card. If you are receiving an ongoing monthly or quarterly service, your card will automatically be charged on the 1st of every month.
My books are an absolute mess and I’m afraid for anyone to even see them! Can you still help me?
Yes, don’t worry! That’s what we are here for! We’ll take your mess and turn it into a pretty set of books that are accurate and up to date all while you continue on with your regular business tasks.
Do you charge a setup fee?
If you do not currently have Quickbooks Online or another similar software, we will need to charge a setup fee to get your books started and create a custom chart of accounts. If you need us to catch up on bookkeeping, we will charge you based on the volume needed. If you already have a system in place, we might recommend an audit to your books so we can make sure everything is on par and ready for us to dig in.